real data

Last week I called my cell phone company to ask a question and ended up complaining to them about a lot of things. Later in the week, I got a call from an independent firm doing costumer satisfaction surveys about their service - the person calling had exact information about the call I had made. I like it that markets evolve around real data here. Nothing close to what I had seen back home. It's - to a good extent - an independent market where they have to work hard to survive.

Hmm, Quebec now has new laws to protect costumers on the quality of service they receive from contractors or .... That is very genuine!